General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.centerhotel.ee (hereinafter Center Hotel online booking) owner MaxWhite OÜ for the legal relations while purchasing products and services via Center Hotel online booking.
1.2. Purchasing services and products via Center Hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard and cards of Estonian banks.
3.Payments for accommodation with prepayment
3.1. The product selected by the customer from Center Hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.
4.Booking and confirmation
4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the hotel’s booking confirmation.
5.Cancelling and changing the order and refund
5.1. Booking cancellation terms vary depending on the rates, therefore, please always read the pricing information carefully.
5.2. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. MaxWhite OÜ does not give out personal information to third parties without the consent from the customer.
7.Duties owed by the hotel to its guests and general information
7.1. If, after the reception of your booking confirmation, it turns out that the hotel is unable to grant you the reserved room, the hotel has a duty to offer you, without a surcharge, a room of a better type or a room in a hotel of the same level.
7.2. Arrival and departure. Your room is at your disposal from 15.00 (3 p.m.) on the date of arrival until 11.00 (11 a.m.) on the date of departure.
7.3. Children 0-6 years are free; children 7-12 years in an extra bed with breakfast 6 € per night. Children starting 13+ and adults in an extra bed with breakfast is 12 € per night; A baby cot is free – please request at the time of booking.
7.4. Smoking policy. Our hotel rooms are intended for non-smokers. Penalty 100€ .
7.5. Pets are not allowed at the Center Hotel.
7.6. Parking at hotel yard by availability costs 5€ per night ( till 11 a.m. on the day of departure)
8.1. All complaints regarding the purchase from the online booking between the customer and Center Hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.
VAT nr: EE101858164
Address: Narva mnt 24 / F.R. Kreutzwaldi 2, Tallinn, 10120
IBAN code: EE381700017003840687
Bank: Nordea Bank AB Estonian branch
SWIFT code: NDEAEE2X
Telephone: +372 51 94 52 02